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Returns & Refunds Policy

 

At RevLabs, product quality, integrity, and customer satisfaction are important to us. Due to the sensitive nature of our research compounds and related materials, all sales are final, and we do not accept returns or provide refunds except where required by applicable law.

 

 

 
Damaged, Defective, or Incorrect Orders

 

 

 

If your order arrives damaged, defective, or contains an incorrect item, please contact our support team within 7 days of delivery.

 

 

Our team will review the issue and, once approved, arrange a replacement at no additional cost.

 

 

For safety and product-integrity reasons, we generally do not require damaged or defective products to be returned.

 

 

To qualify for a replacement:

 

 


  • Contact RevLabs within 7 days of delivery.

  • The affected product must not have been used, altered, or tampered with.

  • The issue must involve shipping damage, packaging damage, an incorrect item, or a verified product defect.

  • Photos or other documentation may be requested to verify the issue.

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Approved replacements will be shipped free of charge, generally using the same or a comparable shipping method as the original order.

 

 

 
Lost or Missing Packages

 

 

 

If your shipment is lost in transit or marked as undeliverable, RevLabs will work with the shipping carrier to investigate the issue.

 

 

Once the carrier confirms that the shipment has been lost, we will issue a replacement order at no additional cost.

 

 

If tracking indicates that your package was delivered but you did not receive it, please contact us within 7 days of the reported delivery date. We will assist with the carrier's investigation or claim process. Replacement of packages confirmed as delivered will be evaluated on a case-by-case basis.

 

 

 
Cancellations & Refunds

 

 

 

Due to the nature of our products:

 

 

  • All sales are final.
     

  • Returns are not accepted.
     

  • Refunds will not be issued for incorrect product selection, customer error, or a change of mind.
     

  • Orders that have entered processing may not be modified or canceled.
     

  • Orders that have already shipped cannot be canceled.
     

  • Shipping charges are non-refundable unless otherwise required by applicable law.

 

 

 
Product Integrity

 

 

 

RevLabs takes extensive care in the handling, packaging, and shipment of its products to help maintain their quality and integrity throughout the fulfillment process.


Our products are sold strictly for research purposes and are not for human consumption.


If there is a problem with your shipment or you believe you received a damaged, defective, or incorrect product, please contact RevLabs Support promptly with your order information and a description of the issue.

 

 

We will review your request and work to resolve qualifying order issues as quickly as possible.

 

 

Shipping & Delivery Policy


At RevLabs, we work to process, package, and ship orders as quickly and securely as possible. Please review the following information regarding order processing, shipping, tracking, and delivery.

 

 


Order Processing

 

 


Most in-stock orders are processed and shipped within 1 business day.

 


Orders received before our daily shipping cutoff may qualify for same-business-day shipping, depending on order volume, inventory availability, carrier pickup schedules, and successful payment verification.

 


Orders placed after the daily cutoff will generally be processed the following business day.

 


Orders are normally processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.

 


During sales, promotions, product launches, holidays, or periods of unusually high order volume, processing may take longer than normal.

 


Shipping Methods & Carriers

 

 


RevLabs uses USPS and other major shipping carriers depending on the destination, package requirements, and shipping service selected.

 


Available shipping methods and rates will be displayed at checkout when applicable.

 


Estimated domestic transit times are generally:

 


Standard Shipping: approximately 3–7 business days

 


Expedited Shipping: varies depending on the service selected and destination

 


These estimates apply to transit time after your order has shipped and do not include order-processing time.

 


Shipping Rates

 

 


Shipping charges, when applicable, are calculated at checkout based on factors such as your destination, package size, weight, and selected shipping method.

 


RevLabs may periodically offer free or discounted shipping promotions. Any applicable promotion and its requirements will be displayed on our website or during checkout.

 


Tracking Your Order

 

 


Once your order has been prepared for shipment, tracking information will be sent to the email address associated with your order.

 


Please allow time for the carrier to receive and scan the package. Tracking information may not update immediately after a shipping label is created.

 


Once the carrier accepts the package, tracking updates and estimated delivery dates are primarily provided by the carrier.

 


Estimated Delivery Times

 

 


All delivery dates and transit times displayed by RevLabs or a shipping carrier are estimates and are not guaranteed, unless a specific carrier service expressly provides a delivery guarantee.

 


Delivery may be affected by circumstances outside our control, including:

 

 

  •  Weather or natural disasters

 

  • Carrier delays

 

  • Transportation disruptions

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  • Holidays and high shipping volume

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  • Incorrect or incomplete addresses

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  • Delivery restrictions

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  • Customs or import processing

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  • Other circumstances outside the reasonable control of RevLabs

 


RevLabs is not responsible for carrier delays after a package has been accepted by the shipping provider.

 


Shipping Address Accuracy

 

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Customers are responsible for providing a complete and accurate shipping address when placing an order.

 


Please carefully review your address before submitting your order.

 


If you discover an error, contact RevLabs as soon as possible. We will make reasonable efforts to correct the address if the order has not yet been processed or shipped.

 


Once an order has shipped, we cannot guarantee that the shipping address can be changed.

 


RevLabs is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because of an inaccurate or incomplete address supplied by the customer.

 


Additional shipping charges may apply if an order must be reshipped because an incorrect address was provided.

 


Returned or Undeliverable Packages

 

 


If a shipment is returned to RevLabs because it was refused, unclaimed, undeliverable, or addressed incorrectly, please contact us for assistance.

 


Depending on the circumstances, additional shipping charges may be required before the order can be reshipped.

 


Orders returned because of an error by RevLabs will be corrected and reshipped at no additional cost to the customer.

 


Out-of-Stock Items

 

 


We make every effort to maintain accurate inventory information.

 


If an item becomes unavailable after your order is placed, RevLabs may:

 

 

  • Hold the order until the item becomes available;

 

  • Ship the available items separately; or

 

  •  Contact you with available options.

 


We will make reasonable efforts to keep you informed if an inventory issue is expected to cause a significant delay.

 


Orders Containing Multiple Products

 

 


Whenever possible, all products within an order will be shipped together.

 


In some circumstances, products may ship separately due to inventory availability, fulfillment requirements, or package limitations.

 


If your order is divided into multiple shipments, you may receive separate tracking information for each package.

 


Lost Packages

 

 


If tracking information stops updating for an extended period or your package appears to have been lost in transit, please contact RevLabs Support.

 


We may contact the shipping carrier and initiate a package search or claim.

 


If the carrier confirms that the shipment was lost in transit, RevLabs will provide a replacement for the affected order at no additional cost, subject to our Returns & Refunds Policy.

 


Packages Marked Delivered but Not Received

 

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If tracking indicates that your package was delivered but you cannot locate it, we recommend first:

 

 

  • Checking around the delivery location, mailbox, porch, garage, or other secure areas.

 

  • Checking with household members, neighbors, front desks, or mailrooms.

 

  • Allowing a short period of time, as some carriers may mark packages delivered shortly before the actual delivery occurs.

 

  •  Contacting the carrier using your tracking number.

 


If you still cannot locate the package, contact RevLabs within 7 days of the carrier's reported delivery date.

 


We will assist with the carrier investigation when possible. Replacement requests involving packages confirmed as delivered will be reviewed on a case-by-case basis.

 


Damaged Shipments

 

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Please inspect your package promptly after delivery.

 


If your order arrives damaged, contact RevLabs Support within 7 days of delivery.

 


We may request:

 

 

  • Your order number

 

  • Photographs of the shipping package

 

  • Photographs of the damaged product

 

  • A description of the damage

 


Once the issue has been verified, qualifying damaged products will be replaced at no additional cost in accordance with our Returns & Refunds Policy.

 


Please retain the original packaging until your claim has been reviewed.

 


Temperature & Environmental Conditions

 

 


Some RevLabs products may be sensitive to environmental conditions.

 


Orders are packaged with consideration for normal shipping and transit conditions; however, packages may encounter temporary temperature fluctuations while in transit.

 


Customers should retrieve delivered packages as promptly as reasonably possible and follow any applicable storage instructions provided with the product.

 


International Shipping

 

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International shipping may be offered to select destinations when available.

 


International customers are responsible for understanding and complying with the laws, regulations, and import requirements applicable to their destination.

 


International shipments may be subject to:

 

 

  • Customs inspections

 

  • Import restrictions

 

  • Duties

 

  • Taxes

 

  • Brokerage fees

 

  • Other government or carrier charges

 


Unless otherwise stated, these charges are the responsibility of the recipient and are not included in the purchase price or shipping charge paid to RevLabs.

 


Customs processing can significantly affect delivery times, and RevLabs cannot guarantee international delivery dates.

 


Order Changes & Cancellations

 

 


Orders may begin processing shortly after they are submitted.

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If you need to request a change or cancellation, please contact RevLabs immediately. We will make reasonable efforts to accommodate your request; however, changes or cancellations cannot be guaranteed once processing has begun.

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Orders that have already shipped cannot be canceled.

 


Please refer to our Returns & Refunds Policy for additional information regarding final sales, replacements, and refunds.

 


Research Use Only

 

 


RevLabs research compounds are sold strictly for research purposes and are not for human consumption.

 


Customers are responsible for ensuring that products can be lawfully purchased, possessed, received, and used for their intended research purposes in their applicable jurisdiction.

 


Contact RevLabs

 

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If you have questions regarding an order, shipment, tracking number, or delivery issue, please contact:

 


RevLabs Support

 


Email: Support@getrevlabs.com

 


Please include your order number when contacting us about an existing order so our team can assist you as quickly as possible.

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